The Association for the Promotion of Health and Disease Prevention HOPE is committed to protecting the privacy and confidentiality of personal data of individuals who visit our website or use our counselling and testing services.

This Privacy Policy explains what information we collect, how we use it, and how we protect the privacy of our users.

We collect personal data only when you voluntarily provide it through our contact form or appointment booking form.

The information we may collect includes:

• name and surname (if provided)
• email address or phone number
• the content of your message or inquiry
• any other information you voluntarily submit in the form
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Providing this information is voluntary.

The collected information is used solely for the purpose of:

• responding to your inquiry
• arranging counselling or testing appointments
• providing information about our services
• improving communication with users

Your data will not be used for any other purposes without your consent.

The HOPE Association applies appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

All information submitted through our contact forms is treated as strictly confidential, and access to such data is limited to authorized personnel involved in counselling and testing services.

Special attention is given to protecting the privacy of individuals seeking counselling or testing for sexually transmitted infections.

When visiting our website, certain technical information may be automatically collected by our server, including:

• browser type and version
• operating system
• time of access
• IP address
• referring website

These data are used solely to ensure the stable and secure operation of the website.

Our website may use cookies to improve functionality and user experience. Cookies are small text files stored on your device.

You can configure your browser to notify you about the use of cookies or disable them entirely. Disabling cookies may limit certain functionalities of the website.

Our website may use analytics tools (such as Google Analytics) to understand how visitors interact with our website and to improve its functionality. The collected data are anonymous and used only for statistical purposes.

In accordance with applicable data protection regulations, you have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• withdraw your consent to data processing

For any questions related to privacy and data protection, you may contact us via the email address listed on our website.

The HOPE Association reserves the right to update this Privacy Policy in order to comply with legal requirements or improve the protection of users’ personal data.